Getting wrong parts over the mail is shit, but being dumped on the phone like that is just too much. Give'em hell Man!
totally agree on this, maybe is not the whole company, maybe is just that dick behind the phone that probably was flipping burgers a week before your purchase.Sucks to hear this.........they have been stellar thus far.
Like all business' there are going to be some employed turds in the bunch that can ruin things quick
Say what? When was that offered? Never in any of the emails I have saved nor on the phone call I placed was that ever offered to me. Now maybe he said it while he kept teying to talk over me after he asked me a question but kept talking over me while I attempted to answer. And yes please by all means pull the phone recording and you will hear your guy imply that I am at fault for ordering the wrong parts. I wont argue this anymore than I already have it is obviously falling on def ears. Parts geek had the parts for less than half what you were charging anyhow and shipping is cheaper.Hello Jonathan,
I apologize for this issue and that you feel you have been mistreated. We fully agree with you that RockAuto had a catalog error. As you pointed out, we have since corrected it by updating our picture. We never implied that you ordered the wrong part as we were the ones with the incorrect picture, and we take responsibility for that error.
We are planning on fully refunding your original method of payment within 5 business days after receiving the part back at our warehouse (using the prepaid label we provided). While we can't make up for your lost time and we apologize for that, we can't send out additional parts for free (after we determined the error), or refund more than 100% of the money you spent with us on this order. However, if you would like to place a new order for the part, we did offer to pay for the shipping or cover part of the part cost, but that offer was declined.
I am sorry to hear we have lost a customer and it is never our intention to leave you dissatisfied. I'm sorry we couldn't come to an agreement in this situation but we wish you well for the future.