Bulletin No.: 08134
Date: June 12, 2008
08134 - Battery Drain - Reprogram Radio
2008 Chevrolet Colorado, TrailBlazer
2008 GMC Canyon, Envoy
Equipped with AM/FM Stereo with CD/MP3 Player (RPO US8)
THIS PROGRAM IS IN EFFECT UNTIL JUNE 30, 2009.
On certain 2008 model year Chevrolet Colorado and TrailBlazer; and GMC Canyon and Envoy vehicles equipped with an AM/FM Stereo with CD/MP3 Player (RPO US8), the radio may drain the vehicle's battery. When a customer ejects a CD that is in the CD player and then pushes the CD back in within 25 seconds, the CD player does not recognize that the CD has been manually reinserted. When this happens, the radio/CD unit will continue to draw battery power after the ignition is turned off. This condition can be created at anytime (vehicle on or off), and will remain until the CD is ejected or battery power is lost.
Dealers are to reprogram the radio.
Involved are certain 2008 model year Chevrolet Colorado and TrailBlazer; and GMC Canyon and Envoy vehicles equipped with an AM/FM Stereo with CD/MP3 Player (RPO US8) and built within the VIN breakpoints shown above.
Important: Dealers are to confirm vehicle eligibility prior to beginning repairs by using the GM Vehicle Inquiry System (GMVIS). Not all vehicles within the above breakpoints may be involved.
For dealers with involved vehicles, a listing with involved vehicles containing the complete vehicle identification number, customer name, and address information has been prepared and will be provided through the applicable system listed below. Dealers will not have a report available if they have no involved vehicles currently assigned.
- US dealers - GM DealerWorld Recall Information
- Canadian dealers - GMinfoNet Recall Reports
- Export dealers - sent directly to dealers
The listing may contain customer names and addresses obtained from Motor Vehicle Registration Records. The use of such motor vehicle registration data for any purpose other than follow-up necessary to complete this program is a violation of law in several states/provinces/countries. Accordingly, you are urged to limit the use of this report to the follow-up necessary to complete this program.
No parts are required for this program.
Courtesy Transportation For US and Canada
The General Motors Courtesy Transportation program is intended to minimize customer inconvenience when a vehicle requires a repair that is covered by the New Vehicle Limited Warranties. The availability of courtesy transportation to customers whose vehicles are within the warranty coverage period and involved in a product program is very important in maintaining customer satisfaction. Dealers are to ensure that these customers understand that shuttle service or some other form of courtesy transportation is available and will be provided at no charge. Dealers should refer to the General Motors Service Policies and Procedures Manual for Courtesy Transportation guidelines.
Submit a Product Claim with the information shown above.
Customer Notification For US and Canada
General Motors will notify customers of this program on their vehicle (see copy of customer letter shown in this bulletin).
Customer Notification For Export
Letters will be sent to known owners of record located within areas covered by the US National Traffic and Motor Vehicle Safety Act. For owners outside these areas, dealers should notify customers using the sample letter.
Dealer Program Responsibility
All unsold new vehicles in dealers possession and subject to this program must be held and inspected/repaired per the service procedure of this program bulletin before customers take possession of these vehicles.
Dealers are to service all vehicles subject to this program at no charge to customers, regardless of mileage, age of vehicle, or ownership, through June 30, 2009.
Customers who have recently purchased vehicles sold from your vehicle inventory, and for which there is no customer information indicated on the dealer listing, are to be contacted by the dealer. Arrangements are to be made to make the required correction according to the instructions contained in this bulletin. A copy of the customer letter is shown in this bulletin for your use in contacting customers. Program follow-up cards should not be used for this purpose, since the customer may not as yet have received the notification letter.
In summary, whenever a vehicle subject to this program enters your vehicle inventory, or is in your dealership for service through June 3, 2009, you must take the steps necessary to be sure the program correction has been made before selling or releasing the vehicle.