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Need input. Does the key turn? If the key turns, but the handle will still open the tailgate, the link may have disconnected from the back of the lock. You will need to remove the access panel on the inside of the tailgate, after removing the liner, if applicable. If the key won't turn, try some graphite lock lube.
 

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Thanks for replying Cart. Sorry about that. Yes, the key turns but the handle will still open the tailgate. And, FWIW, the key turns about 1/4 turn. Is that about right? Thanks.
 
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