Had same problem, that's what I ended up doing, Ultra-Guage support, well, "Sucks"
Tried submitting similar question to support and answer was basically "good luck you are on your own."
http://www.ultra-gauge.com/customer_support/ticket.php?track=ZSA-1BN-6QYP&Refresh=86750
Nope, try submitting a support question here: UltraGauge Technical Support Help Desk - Submit a ticket